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Overview of SAP SuccessFactors Human Experience Management (HXM)

Transforming HR: SAP SuccessFactors HXM empowers organisations with a comprehensive suite of cloud-based tools to drive employee engagement, optimise talent management, and deliver exceptional business results.

By combining cutting-edge technology with a people-centric approach, SAP SuccessFactors HXM enables businesses to enhance employee engagement, optimise talent management, and achieve exceptional business results.

High Level overview on the SuccessFactors modules and Services:

Core HR: - SuccessFactors HXM offers a robust core HR module called Employee Central, which serves as a centralised employee data repository. It provides features for managing employee information, organisational structures, employee self-service, and compliance with global HR regulations. Employee Central ensures data accuracy, improves HR efficiency, and enables effective talent management throughout the employee lifecycle.
Talent Management: - SuccessFactors HXM includes a range of talent management modules to attract, develop, and retain top talent within your organisation. These modules cover various aspects, including recruitment, performance management, learning and development, succession planning, and compensation management. With these tools, you can identify high-potential employees, align performance goals, provide personalised learning experiences, and reward employees based on their performance and contributions.
Employee Experience: - SAP SuccessFactors HXM focuses on enhancing the employee experience through features such as employee onboarding, continuous performance management, employee feedback, and collaboration tools. It enables organisations to create a positive and engaging work environment, foster employee well-being, and drive higher levels of productivity and job satisfaction.
Global and Local Compliance: - SuccessFactors HXM supports compliance with global HR regulations and local labour laws. It offers localised features, country-specific templates, and legal reporting capabilities to help organisations manage HR processes and stay compliant across different regions.

Integrations and Extensibility: - SuccessFactors HXM integrates seamlessly with other SAP solutions, such as SAP ERP, as well as third-party applications, allowing you to leverage existing systems and data. It also provides extensibility options through SAP Cloud Platform, enabling organisations to build custom applications, integrations, and extensions to meet their unique business requirements.
HR Service Delivery: - SuccessFactors HXM includes HR service delivery capabilities that streamline HR processes and improve service delivery to employees. It offers features like case management, self-service portals, and knowledge bases to enable employees to access HR information and request HR support efficiently. This ensures timely and accurate resolution of HR-related issues while reducing administrative burdens.
Workforce Analytics and Planning: - SuccessFactors HXM provides powerful analytics and reporting capabilities that help organisations gain insights into their workforce. It offers pre-built and customisable reports, dashboards, and workforce planning tools to support data-driven decision-making. With these features, you can analyse workforce trends, identify skill gaps, and make strategic workforce planning decisions to drive organisational success.
With SAP SuccessFactors HXM, organisations can create a modern and engaging employee experience, attract and retain top talent, drive performance and productivity, and achieve their strategic HR goals. The solution provides a comprehensive suite of tools and functionalities that enable organisations to optimise their human capital management and deliver positive business outcomes.

Software Implementation Services

SAP SuccessFactors Activate is a comprehensive implementation methodology designed specifically for SuccessFactors HCM projects. It provides a structured and agile approach to guide organisations through the entire lifecycle of their SuccessFactors implementation, from planning and preparation to deployment and ongoing optimisation.

The methodology emphasises collaboration and stakeholder engagement, ensuring that the implementation aligns with the organisation's unique requirements and objectives. It combines industry best practices and preconfigured content, allowing for faster implementation times and reduced project risks.

With SAP SuccessFactors Activate, organisations can benefit from a clear roadmap, standardised processes, and a well-defined project scope.

Overview of SAP SuccessFactors Activate:

Prepare: The preparation phase focuses on aligning the project team, defining project objectives, and establishing governance structures. It involves conducting workshops to understand business requirements, defining project scope and timelines, and identifying key stakeholders.
Explore: In the explore phase, the project team collaborates to identify and map out current HR processes, analyse gaps, and define the desired future state. Workshops and interviews are conducted to gather detailed requirements, and potential system integrations and data migration needs are assessed.
Realise: During the realise phase, the project team configures and customises the SuccessFactors solution to meet the identified requirements. This involves setting up modules, defining workflows, configuring security roles, and integrating with other systems as needed. Extensive testing and quality assurance activities are conducted to ensure a robust and reliable system.

Deploy: In the deploy phase, the configured SuccessFactors solution is rolled out to end-users. This includes activities such as data migration, user training, change management, and preparing for system go-live. Key processes are tested, and feedback from end-users is gathered and incorporated to ensure a smooth transition.
Run: The run phase involves the post-implementation activities to ensure ongoing system optimisation and support. It includes monitoring system performance, addressing user feedback, conducting regular system maintenance, and leveraging SAP support resources. Continuous improvement initiatives are identified and implemented to enhance system functionality and meet evolving business needs.
Throughout the entire implementation process, SAP SuccessFactors Activate methodology emphasises collaboration, iterative development, and agile project management principles. It encourages close collaboration between the project team and key stakeholders, frequent communication, and the ability to adapt to changing requirements.

By following the SuccessFactors Activate methodology, organisations can benefit from a structured approach to implementation, efficient project execution, reduced risks, and the ability to achieve desired business outcomes in a timely and cost-effective manner.

Support Services

Our support overview is aligned with best practices and focuses on delivering efficient and effective support to ensure the smooth operation of your SuccessFactors system. We understand that ongoing support is vital for maximising the value of your investment and ensuring continuous optimisation of your HR processes.

At Lunica, we provide comprehensive support services to address any issues or challenges that may arise with your SuccessFactors system. Our dedicated support team consists of experienced professionals who are well-versed in the intricacies of SuccessFactors and are committed to providing prompt and reliable assistance.

With Lunica's support services, you can have peace of mind knowing that your SuccessFactors system is in capable hands. We are dedicated to delivering efficient and effective support, helping you maximise the value of your investment and achieve your HR goals.

Incident Management: - Our support team is equipped to handle SuccessFactors incidents promptly and effectively. We provide a centralised point of contact for logging and tracking incidents, ensuring timely resolution and minimal disruption to your HR operations. Our incident management process includes incident categorisation, prioritisation, investigation, and escalation as needed. We aim to restore normal system functionality as quickly as possible, keeping you informed throughout the incident lifecycle.
Problem Management: - Problem management identifies and addresses the root causes of recurring issues within your SuccessFactors environment. Our support team performs thorough investigations, root cause analysis, and problem resolution activities. By implementing preventive measures and proactively managing known errors, we strive to minimise the impact of problems and improve the stability and performance of your SuccessFactors system.
Change Management: - Change management is crucial for maintaining the stability and integrity of your SuccessFactors environment. Lunica adheres to best practice change management principles to effectively handle changes, updates, and enhancements within your system. Our change management process includes proper change assessment, planning, approval, implementation, and post-change evaluation. We work closely with your organisation to ensure that changes are scheduled and communicated effectively, minimising the risks and disruptions associated with changes to your SuccessFactors system.

Release Management: - Lunica's support services include the management of SuccessFactors releases and updates. We closely monitor SAP's release schedule and assess the impact of new features and enhancements on your system. Our release management process encompasses planning, testing, and deploying releases in a controlled and coordinated manner. We ensure that updates are thoroughly tested in a non-production environment before being deployed to your live SuccessFactors system, minimising the risks of any unexpected issues.
Service Request Management: - Our support team handles service requests related to your SuccessFactors system, such as user access requests, configuration changes, and report generation. We provide a structured process for logging, tracking, and fulfilling service requests efficiently. Our service request management ensures that service requests are categorised, prioritised, and fulfilled within agreed-upon service level agreements (SLAs), enabling a smooth and responsive support experience.
Knowledge Management: - Lunica emphasises the importance of knowledge management to capture, share, and leverage best practices, known issues, and solutions related to SuccessFactors support. We maintain a knowledge base that is regularly updated with relevant documentation, FAQs, troubleshooting guides, and resolutions to common issues. This enables our support team to access and share knowledge effectively, ensuring consistent and efficient support delivery.

By applying the above principles to our support services, Lunica aims to deliver high-quality support that aligns with industry best practices. We are committed to resolving incidents, managing problems, handling changes, and fulfilling service requests promptly and effectively, allowing you to maximise the value of your SuccessFactors system and achieve your HR objectives.

Training Services

SuccessFactors "Train the Trainer" is a comprehensive program designed to equip designated trainers within an organisation with the knowledge and skills to effectively deliver training on SuccessFactors modules to end-users. The program focuses on building subject matter expertise and training proficiency to ensure successful knowledge transfer and user adoption.

The SuccessFactors Train the Trainer program is tailored to the specific needs of the organisation and covers a wide range of SuccessFactors modules, including core HR, talent management, performance management, learning management, and more. Trainers undergo a rigorous curriculum that combines theoretical knowledge, hands-on exercises, and practical demonstrations to enhance their understanding of the modules and their functionalities.

Needs Assessment: - Before the training program begins, a needs assessment is conducted to identify the specific training requirements of the organisation. This involves understanding the SuccessFactors modules to be implemented, the target audience, and their proficiency levels. The needs assessment helps tailor the training program to meet the organisation's specific needs.
Trainer Selection: - Trainers are selected based on their knowledge of the SuccessFactors modules, their ability to effectively communicate and train others, and their understanding of the organisation's processes and culture. These individuals should have a solid understanding of the SuccessFactors system and its functionalities.
Train the Trainer Content: - The Train the Trainer program consists of in-depth training content on each SuccessFactors module that will be taught. Trainers receive comprehensive materials, including training guides, user manuals, slide decks, and hands-on exercises. The content covers both the technical aspects of the modules and the best practices for effective training delivery.

Train the Trainer Sessions: - Trainers participate in Train the Trainer sessions where they receive additional support, coaching, and guidance from experienced trainers or subject matter experts. These sessions provide a platform for trainers to discuss challenges, share best practices, and collaborate on training strategies.
Ongoing Support: - Even after the Train the Trainer program, trainers receive ongoing support and access to resources to stay updated on new features, enhancements, and changes in the SuccessFactors system. They may participate in refresher training sessions, knowledge sharing forums, and continuous improvement initiatives.
The Success Factors Train the Trainer program aims to build a team of skilled trainers who can confidently deliver high-quality training on SuccessFactors modules. By empowering trainers with the necessary knowledge, skills, and resources, organisations can ensure effective knowledge transfer, drive user adoption, and maximise the benefits of their SuccessFactors implementation.

HR Services Overview

Overview of SAP SuccessFactors Human Experience Management (HXM)

High Level overview on the SuccessFactors modules and Services:

Software Implementation Services

Overview of SAP SuccessFactors Activate:

Support Services

Training Services

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